Brexit / IOSS
With effect from 01 October 2021 EU customers’ orders will be despatched under the IOSS scheme.
VAT at the local EU rate will be included in the prices and will be collected at checkout. This should enable orders to be fast tracked through the postal systems and delivery made to our customers without the collection of any taxes or other fees on arrival.
IOSS is only used for retail customers’ orders. Trade orders will continue to be supplied net of VAT and customers will use their own VAT and EORI numbers to clear the consignments on arrival in the usual way.
Please note that the Czech Republic and Romania are not yet participating in the IOSS scheme so VAT for orders for customers in these locations will not be collected at checkout. Therefore taxes and handling fees may still apply when the items are delivered. We understand that low value orders may be exempt from this but this should be checked with the relevant authorities.
10/10/2021 – IMPORTANT INFORMATION REGARDING ORDERS DESPATCHED BY ROYAL MAIL TO IRELAND
We are experiencing a serious issue at present whereby Ireland An Post are not delivering packages to our Ireland customers and are returning them to us on the pretext that the electronic customs data is missing or incomplete. We know from Royal Mail that all the data is complete and correct. This problem is on going and is currently affecting many businesses selling to Ireland from outside the EU. Royal Mail is currently working with An Post to try to resolve the issue.
In the meantime we have had no alternative but to temporarily withdraw the International Tracked Air Post shipping option for Ireland and to provide a courier service only. We apologise for this but it is the only way, for the time being, that we can deliver orders to our Ireland customers. We will reinstate the International Tracked Air Post option as soon as An Post have resumed a normal service.
This is an Ireland An Post problem. It is not occurring in any other EU location.