Privacy

Privacy

This privacy policy explains what data we collect and how we handle and store it. We are bound to handle your data in accordance with this privacy policy and according to General Data Protection Rules (GDPR). The information here relates only to TextileGarden. We are not responsible for the privacy policies of any other websites or businesses that may be accessed by external links from our own website or social media platforms.
This privacy policy may be subject to amendment at any time so please check back from time to time to keep up to date with any changes.

If you would like clarification on any point in this notice please contact us at sales@textilegarden.com

Contents

1. What data we collect and how we collect it
2. Data security
3. Control over your data
4. Cookies

1. What data we collect and how we collect it

We collect data from you when you place an order on our website or when you sign up to our newsletter using the form on our website.
The data we collect when you place an order is your name, address, email address and telephone number (should you provide it). We need this information to process and deliver your orders and to contact you in the event there is a problem with your order that needs clarifying.
If you sign up to our newsletter using the form on our website we collect your name and email address.
Your IP address and purchase history is collected automatically and stored on our shopping cart’s secure server.

In our business we use some third parties to provide services that are necessary to process orders, collect payments and to facilitate the production of email newsletters.

These third parties are currently:

RomanCart
PayPal
Square
MailChimp

2. Data security

Information provided to us when you place an order is kept by us and is also on the secure RomanCart server. If you sign up to our newsletter the details (name and email address) are stored on the secure MailChimp server. We keep this information secure and confidential and we will never sell it or pass it to third parties unless we are required to do so by law.
RomanCart and MailChimp are both GDPR compliant. You can check their privacy policies by visiting their websites.

Payments

Payments for website orders are processed over secure servers using the PayPal platform. When we take card payments at events we use the Square system. When we take card payments over the phone we type your card details directly into the PayPal or Square virtual server over a secure connection. PayPal and Square are both GDPR compliant. You can check their privacy policies by visiting their websites.

We do not have access to any of your card / payment details. When we take a card payment over the phone we do not keep your card information which means we have to ask for your payment details each time you make a purchase.

TextileGarden is PCI compliant.


3. Control over your data

At any time you can ask us to inform you of the details of the data we keep about you, correct or amend any data or ask us to delete all your data from our system.
You can unsubscribe at any time from our newsletters by clicking on the unsubscribe link at the bottom of the newsletter email.

4. Coookies

We use cookies on our website. A cookie is data that is stored on site visitors computers hard drives that helps to improve and enhance your visits to our website. We cannot personally identify anyone by the use of cookies. Virtually all websites use cookies and they will not harm your computer system. You can adjust the use of cookies in your browser settings but if you block or restrict cookies you may not be able to access our website properly.

Updated May 2018